Exchange & Refund Policy

Exchange & Refund Policy – Nunnya Secret (Cosmetics)

At Nunnya Secret, we are dedicated to providing you with the highest quality beauty products and ensuring your complete satisfaction. If you are not fully satisfied with your purchase, we offer an easy and flexible exchange and refund policy for cosmetics.

1. Return & Exchange Conditions:

  • Cosmetics can be returned or exchanged within 7 days from the date of delivery.
  • To be eligible for a return or exchange, products must be unused, unopened, and in their original packaging.
  • Products must not be damaged or opened (sealed packaging must remain intact).
  • Used cosmetic products (including skincare and makeup) cannot be returned or exchanged unless they are defective or damaged upon receipt.

2. Non-Returnable or Non-Exchangeable Items:

  • Opened or used cosmetic products (including skincare and makeup).
  • Personalized or customized products (products that have been specially made for you).
  • Sale or discounted items (unless defective or damaged).

3. How to Return or Exchange:

  • Please contact us via [email/phone] or through the Contact Us form on our website.
  • Our customer service team will guide you through the return or exchange process.
  • Kindly provide proof of purchase and clear photos of the product if it is damaged or defective.

4. Return & Exchange Process:

  • Once your return or exchange request is approved, please ship the product back to us.
  • Upon receiving the product, we will inspect it. If the product meets the return conditions, we will proceed with a refund or exchange as soon as possible.
  • The return or exchange process may take 5 to 7 business days after receiving the returned item.

5. Refunds:

  • Refunds will be issued through the original payment method.
  • Please note that shipping fees are non-refundable.
  • The refund process may take 7 to 10 business days, depending on the payment method or bank.

6. Return Shipping Costs:

  • The return shipping cost is the responsibility of the customer, unless the product is faulty or incorrect.
  • If the product is defective or incorrect, we will cover the return shipping costs.

7. Damaged or Incorrect Products:

  • If you receive a damaged or incorrect product, please contact us immediately, including clear photos of the product and packaging.
  • We will provide a free return shipping label and issue a replacement or refund for damaged or incorrect items.

Important Notes:

  • Our Exchange & Refund Policy applies only to beauty products purchased directly from our website.
  • Please ensure that the products remain unopened and unused to be eligible for returns or exchanges.
  • For further inquiries or assistance, please contact our customer service team.